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Refund Policy
This Refund Policy explains how refund requests are handled for digital products and software licenses purchased through ZRX Store.
1. Digital Products
ZRX Store sells digital products and software licenses. Because these products are delivered electronically, they may become usable immediately after successful payment.
There is no physical product to return.
2. When You May Request a Refund
You may contact us to request a refund if you experience a legitimate issue with your order.
Examples may include:
- You were charged but the purchased product was not delivered.
- You were charged more than once for the same intended purchase.
- The license delivered to you is invalid and we are unable to provide a working replacement.
- A technical error caused an incorrect product to be delivered.
3. Delivered or Used License Keys
Refund requests for a license key that has already been delivered, accessed, activated, redeemed, or used may not be eligible for a refund, except where required by applicable law or where the product is defective and we cannot provide a reasonable solution.
This is because digital license keys cannot always be returned in the same way as physical goods once they have been revealed or used.
4. Product Compatibility
Customers should review the product description and requirements before purchasing.
A refund may not be available solely because a customer purchased a product for an unsupported system, version, or configuration when compatibility information was clearly provided before purchase.
If the product information provided by ZRX Store was incorrect, contact support and we will review the situation.
5. Third-Party Changes
Some digital products may depend on software, platforms, games, or services operated by third parties.
Third-party updates or service changes may affect compatibility. Refund requests involving such circumstances will be reviewed individually and in accordance with applicable consumer rights.
6. Fraud and Abuse
Refunds may be denied where there is reasonable evidence of fraud, payment abuse, license sharing, unauthorized redistribution, or attempts to obtain products without valid payment.
7. How to Request a Refund
To request a refund, contact ZRX Store support and provide enough information for us to locate and review the purchase.
Please include, where available:
- Your account email address.
- Your order information.
- The product and license duration purchased.
- A clear explanation of the issue.
8. Refund Review
Refund requests are reviewed based on the circumstances of the order, product delivery status, payment information, and applicable consumer protection requirements.
We may ask for additional information if it is reasonably necessary to investigate the request.
9. Approved Refunds
If a refund is approved, it will generally be processed through the payment provider used for the original transaction.
The time required for funds to appear may depend on the payment provider, bank, card issuer, or payment method.
10. Payment Provider Rights
Payments processed by Paddle may also be subject to Paddle's checkout terms, buyer protections, refund procedures, and obligations as the payment provider or merchant of record for the transaction.
Nothing in this Refund Policy removes any mandatory rights that a customer may have under applicable law or through the relevant payment provider.
11. Chargebacks
If you have a problem with an order, we encourage you to contact support first so the issue can be investigated and resolved.
Fraudulent or abusive chargebacks may result in account restrictions where permitted.
12. Contact
For refund questions or order issues, contact ZRX Store through our official Discord server.